ug900 Frequently Asked Questions

ug900 requires a government-issued Indonesian ID — your KTP (Kartu Tanda Penduduk), passport, or SIM (driving license) — to complete identity verification. A selfie holding your ID document may also be requested. KYC must be completed before your first withdrawal is processed. Documents are reviewed within 24 hours during business hours.

The most common causes are an incorrect username or password, a browser-cached old password, or a temporarily locked account after multiple failed attempts. Use the password reset option on the login page to regain access. If your account has been locked for security reasons, contact support at [email protected] with your registered email address and our team will assist within 24 hours.

No. ug900's Terms and Conditions strictly prohibit multiple accounts per person, per household, and per device. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts and the forfeiture of any bonus balances. If you have accidentally created a second account, contact support immediately to have it resolved without penalty.

To close your account, contact the ug900 support team via live chat or email at [email protected] and request permanent account closure. Any remaining real-money IDR balance will be refunded to your verified withdrawal method before the account is closed. If you are closing due to gambling concerns, consider requesting a self-exclusion first — see the Responsible Gaming page for details.

The minimum deposit via BRI, Mandiri, BCA, or BNI bank transfer is Rp 25.000. For e-wallets such as OVO, DANA, GoPay, and ShopeePay, the minimum is Rp 10.000. There is no maximum deposit limit for standard accounts, though high-value transfers above Rp 50.000.000 may require additional verification under ug900's anti-money-laundering procedures.

Withdrawals to Mandiri — and to all major Indonesian banks including BCA, BRI, BNI, CIMB Niaga, and Bank Permata — are processed within 1 to 3 business hours once your KYC verification is complete and the withdrawal request has cleared ug900's internal review. Processing times may extend slightly outside standard WIB business hours. The minimum withdrawal amount is Rp 50.000.

Yes. ug900 supports deposits and withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja. Your e-wallet must be registered under the same name as your ug900 account to comply with our anti-fraud verification. E-wallet transactions are typically the fastest method available, with most deposits confirmed within 5 minutes and withdrawals processed within 30 minutes.

ug900 does not charge any platform-side fees on deposits or withdrawals. However, your bank or e-wallet provider may apply its own interbank transfer fee — for example, BCA charges a standard SKN/RTGS fee for transfers to other banks. ug900 has no control over third-party banking fees. We recommend using the same bank for deposits and withdrawals where possible to minimize any external charges.

ug900 Sportsbook covers a comprehensive range of football competitions, with a particular focus on markets popular in Indonesia: BRI Liga 1 (including Persija Jakarta, Persib Bandung, and Bali United fixtures), the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, and international tournaments including the FIFA World Cup and Piala AFF. Timnas Indonesia (Garuda) matches are always featured prominently. Betting types include 1X2, Asian Handicap, Over/Under, and mix parlay (accumulator) options.

Mix parlay (accumulator betting) on ug900 lets you combine two or more match selections into a single bet. All selections must win for the bet to pay out, but the potential return is significantly higher than single-match betting — odds are multiplied across all selections. ug900's mix parlay builder supports a minimum of 2 legs and a maximum of 12 legs per slip, covering football, basketball, and other sports markets.

ug900 hosts thousands of slot titles from leading studios including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. Slot gacor is an Indonesian player term for slots that are currently in a high-payout or high-frequency phase — players use it to describe games they feel are performing above their average RTP. Each ug900 slot displays its official RTP percentage in the game information panel so you can make an informed choice.

Yes. ug900 offers live sabung ayam (cockfighting) betting streamed in real time. Bets are placed on either Meron (the favored side, typically indicated in red) or Wala (the underdog side, typically in blue), with odds updated live before each bout begins. A draw result ("FTD") is also available on some markets. Minimum bet is Rp 10.000 per round. Live streams run 24 hours a day on active event days.

Yes. ug900's platform is fully optimized for mobile browsers on both Android and iOS devices — no app download is required. Simply open your mobile browser, navigate to ug900.onl, log in, and play. The mobile interface adapts to your screen size automatically. All game categories — sportsbook, slots, live casino, crash games, and togel — are available on mobile with no functionality reduction compared to desktop.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before the bonus — or any winnings derived from it — can be withdrawn as real money. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before withdrawal is permitted. ug900 states the wagering multiplier clearly on every bonus offer.

Yes. ug900 runs weekly cashback promotions for sportsbook and live casino players. Cashback is calculated as a percentage of your net losses over the qualifying period and credited to your account balance — usually with low or zero wagering requirements compared to deposit bonuses. Cashback rates and qualifying periods are published in the Promotions section of your account. VIP members receive higher cashback rates.

ug900's VIP program rewards players based on cumulative wagering volume across all products. As you progress through VIP tiers, you unlock higher cashback percentages, faster withdrawal processing, dedicated account managers, increased deposit and withdrawal limits, and exclusive promotional offers. VIP tier promotions are issued in IDR and tailored to your most-played game categories. Contact support to learn more about your current tier status.

Most ug900 bonuses are available regardless of your chosen deposit method — including DANA, GoPay, OVO, ShopeePay, and all major Indonesian bank transfers. However, certain time-limited promotions may specify eligible payment methods. Always check the individual bonus terms displayed in the Promotions section of your account before depositing to confirm that your intended payment method qualifies for the offer you want to claim.

If you request a withdrawal before your active bonus wagering requirements are fully met, ug900 will forfeit the remaining bonus balance and any winnings generated from it. Your real-money balance (deposits not derived from bonus play) will still be available for withdrawal. To avoid forfeiture, complete your wagering requirements before initiating a withdrawal, or contact support to clarify your current bonus status and balance breakdown.

ug900 uses 256-bit SSL encryption on all data transmissions between your device and our servers. Financial data including your BCA, BRI, or Mandiri account details are stored in encrypted form and are never shared with third-party marketing companies. Access to sensitive account data is restricted to verified ug900 personnel only. For full details on data handling practices, refer to the ug900 Privacy Policy.

The minimum age to register and play on ug900 is 21 years. This applies to all products: sportsbook, live casino, slots, togel, crash games, and card games. Age is verified at KYC stage using a valid Indonesian government-issued ID. Any account found to belong to a person under 21 will be closed immediately, with deposited IDR funds returned to the source. ug900 strictly enforces this policy with no exceptions.

Deposit limits — daily, weekly, or monthly caps in IDR — can be set directly from the Responsible Gaming section of your Account Settings. Limits take effect immediately; increases require a 7-day cooling period. Self-exclusion (ranging from 6 months to permanent account closure) must be requested via live chat or by emailing [email protected] with "Self-Exclusion Request" in the subject line. Once active, self-exclusions cannot be reversed during the chosen period.

If you feel that gambling on ug900 — or anywhere else — is causing financial stress, relationship difficulties, or emotional harm, act immediately: log in and activate a cooling-off period or self-exclusion via Account Settings, or contact ug900 support at [email protected] to have a restriction applied on your behalf within 24 hours. You are also encouraged to seek professional counseling support available through community health centers (Puskesmas) in Jakarta, Surabaya, Bandung, Bali, and other major Indonesian cities.